Commercial Services

 MERCANTILE COMMERCIAL SERVICE IS A FULL SERVICE COMMERCIAL COLLECTION AGENCY.

COLLECTION SERVICE


Collection action commences the day the account is received, there is no minimum number of accounts or claim amounts. Mercantile Commercial Service will assist you in recovering more money from delinquent receivables includes late charges, collection fees and attorney fees and costs. Our clients collect accounts sooner, decrease time in dispute settlements, reduce write offs and decrease accounts receivable outstanding, benefit directly with lower collection expenses while increasing the recovery rate on delinquent receivables. Contingency Collection Rates.

PRE-COLLECTION DEMAND LETTERS 

 Series of 2 letters send from our office demanding payment or arrangements direct with your office to avoid being  assigned to Mercantile Commercial Service as a collection account.  Contact our office for pricing and details.

COLLECTION WATCH


Every 90 or 120 days Mercantile Service will meet with your designated person and review your accounts receivable. There is no charge and no obligation. We offer suggestions and feedback on collection tactics and recommendations for a course of action on individual accounts past due 90-120 days. We are an outside source of professional information so that your credit and collection professional can determine the most effective action to obtain payment from each past due account.

CREDIT POLICY 


 Mercantile Commercial Service will review, create or assist you to establish the procedures and guidelines of extending credit and establishing credit limits to your customers and the collection of past due accounts. Who has authority and determine credit limits. A uniform policy is necessary to control risk, increase sales and reduce write offs. Use of credit reports to establish credit limits.

COLLECTION PROCEDURES


This is who, what, when, where and how of following up with customers who exceed your credit terms. Are you doing everything necessary to reduce delinquency while maintaining customer service.  No surprises and early intervention to decrease and avoid write offs. Mercantile Commercial Service can provide training and assistance to your collection staff.

CREDIT APPLICATIONS 


 Is your credit application up to date? Do you need a credit application or can you incorporate information and terms into your sales contracts, invoices and work orders? Review the use of personal guarantees, credit reports, verifying credit reference information, disclosures to recover late charges, collection fees and attorney fees and costs.

LOCAL SERVICE AREA: Grand Rapids, Holland, Muskegon, Battle Creek, Benton Harbor, Cadillac, Traverse City, Saginaw, Mt. Pleasant, Jackson, Flint, Lansing, Ann Arbor, Pontiac, Livonia, Detroit.

REGIONAL SERVICE AREA: South Bend, Fort Wayne, Indianapolis, Gary, Chicago, Milwaukee, Toledo, Akron, Columbus, Cleveland.